:root{--svc-ink:#15334a;--svc-teal:#138a80;--svc-border:#dce6ed;--svc-bg:#f2f6fa;--svc-shadow:0 16px 48px #163a5520}.service-page{margin:0;background:var(--svc-bg);color:var(--svc-ink);font-family:Arial,sans-serif;line-height:1.65}.service-page *,.svc-chat *,.svc-consent *{box-sizing:border-box}.service-page button,.svc-chat button,.svc-consent button{font:inherit;cursor:pointer}.service-page button:disabled{opacity:.5;cursor:wait}.service-page a{color:#086f82}.service-page :focus-visible,.svc-chat :focus-visible{outline:3px solid #f2ad45;outline-offset:3px}.service-page h1{font-size:clamp(1.7rem,3vw,2.4rem);margin:4px 0 8px}.service-page h2{font-size:1.3rem;margin:20px 0 10px}.service-page h3{font-size:1.08rem}.svc-top{display:flex;align-items:center;gap:24px;padding:14px clamp(16px,4vw,56px);background:#102a43;color:white;min-height:84px}.svc-top>a{color:white;text-decoration:none}.svc-top>a:nth-child(2){margin-inline-start:auto}.svc-top form{margin:0}.svc-brand{display:flex;gap:12px;align-items:center;font-size:20px;font-weight:bold}.svc-brand>span{display:grid;place-items:center;border:1px solid #ffffff38;border-radius:14px;width:42px;height:42px;color:#75dfca}.svc-brand small{display:block;font-size:12px;font-weight:normal;color:#b9d2e4}.svc-link{background:none;color:inherit;border:0}.svc-nav{display:flex;gap:6px;overflow-x:auto;white-space:nowrap;padding:12px clamp(16px,4vw,56px);background:white;border-bottom:1px solid var(--svc-border)}.svc-nav button,.svc-nav a{padding:10px 15px;border:0;border-radius:10px;color:var(--svc-ink);background:transparent;text-decoration:none;font-size:14px}.svc-nav [aria-current=page]{background:#e2f4ef;color:#09675e;font-weight:bold}.svc-console{max-width:1500px;margin:auto;padding:28px clamp(14px,3vw,44px) 80px}.svc-public{max-width:850px;margin:auto;padding:28px 16px 80px}.svc-public>.svc-card{margin-top:16px}.svc-intro{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:20px}.svc-intro p{margin:0;color:#5a7182;font-size:14px}.svc-eyebrow{font-size:12px;letter-spacing:.03em;font-weight:bold;color:#14796f}.svc-card{background:#fff;border:1px solid var(--svc-border);border-radius:18px;padding:24px;min-width:0;box-shadow:0 4px 20px #233e5105}.svc-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:14px;margin:18px 0 24px}.svc-kpis>div{padding:18px;background:white;border:1px solid var(--svc-border);border-radius:16px}.svc-kpis strong{display:block;font-size:32px;line-height:1.3;color:#147e75}.svc-kpis span{font-size:13px;color:#516b7d}.svc-filters{display:flex;flex-wrap:wrap;align-items:end;gap:12px;margin-bottom:18px}.svc-filters label:first-child{flex:1 1 220px}.svc-filters label{flex:0 1 150px;font-size:13px;font-weight:bold}.svc-form{display:grid;gap:16px;max-width:780px}.svc-form label{display:grid;gap:6px;font-size:14px;font-weight:bold}.svc-form input,.svc-form select,.svc-form textarea,.svc-filters input,.svc-filters select,.svc-thread input,.svc-thread select,.svc-thread textarea,.svc-chat input,.svc-chat textarea,.svc-chat select{width:100%;padding:12px;border:1px solid #bfd0dc;border-radius:10px;background:white;color:#19354b;font:inherit;max-width:100%;min-width:0}.svc-form textarea,.svc-thread textarea,.svc-chat textarea{resize:vertical;min-height:100px}.svc-check{display:flex!important;align-items:center;gap:8px!important;font-size:13px!important;font-weight:normal!important}.svc-check input{width:18px!important;min-width:18px!important;height:18px;accent-color:var(--svc-teal)}.svc-inbox{display:grid;grid-template-columns:minmax(260px,.8fr) minmax(0,1.7fr);gap:18px;align-items:start}.svc-list{padding:10px;max-height:900px;overflow:auto}.svc-thread-item{display:block;width:100%;text-align:start;border:0;border-bottom:1px solid #edf2f5;background:white;padding:16px;border-radius:10px;color:var(--svc-ink)}.svc-thread-item:hover,.svc-thread-item.active{background:#eff8f6}.svc-thread-item strong{display:block;font-size:16px;overflow-wrap:anywhere}.svc-thread-item small{display:block;color:#677e8e;margin-top:5px;font-size:12px}.svc-pill{display:inline-block;padding:3px 8px;font-size:11px;border-radius:20px;background:#e7f3ef;color:#126a5f;margin-inline-end:5px}.svc-pill.new{background:#fff0d2;color:#8b570c}.svc-pill.unread{background:#dcecff;color:#234f85}.svc-thread-head{display:flex;justify-content:space-between;gap:12px;align-items:start}.svc-thread-head h2{margin-top:0;overflow-wrap:anywhere}.svc-thread-meta{font-size:13px;color:#60788a;overflow-wrap:anywhere}.svc-messages{display:flex;flex-direction:column;gap:12px;max-height:480px;overflow:auto;padding:18px 2px;margin:12px 0;overscroll-behavior:contain}.svc-message{max-width:92%;padding:13px 16px;background:#eff3f7;border-radius:14px 14px 3px 14px;align-self:flex-start;overflow-wrap:anywhere;white-space:pre-wrap}.svc-message.staff{background:#e1f4ee;align-self:flex-end;border-radius:14px 14px 14px 3px}.svc-message.note{background:#fff3d7;border:1px dashed #dcbf6e;align-self:stretch;max-width:100%}.svc-message small{display:block;font-size:11px;color:#627889;margin-bottom:5px;white-space:normal}.svc-message p{margin:0}.svc-message a{overflow-wrap:anywhere}.svc-thread-controls{display:flex;gap:10px;flex-wrap:wrap;padding-top:16px;margin-top:18px;border-top:1px solid var(--svc-border);align-items:end}.svc-thread-controls label{flex:1 1 130px;font-size:12px}.svc-thread-controls button{flex:0 0 auto}.svc-actions{display:flex;flex-wrap:wrap;gap:10px;margin:16px 0}.svc-reply{display:grid;gap:10px}.svc-muted{font-size:13px;color:#60798b}.svc-empty{text-align:center;padding:45px 20px;color:#688091}.svc-empty>span{font-size:38px}.svc-pager{display:flex;gap:10px;justify-content:space-between;padding:14px}.svc-pager button{border:1px solid var(--svc-border);border-radius:8px;padding:6px 12px;background:white}.svc-table-wrap{max-width:100%;overflow:auto;border:1px solid var(--svc-border);border-radius:12px;margin:14px 0 24px}.svc-table{border-collapse:collapse;width:100%;font-size:13px;text-align:start}.svc-table th,.svc-table td{padding:12px;text-align:start;border-bottom:1px solid #e6edf2;vertical-align:top;overflow-wrap:anywhere;max-width:300px}.svc-table th{background:#f2f6f9;color:#486578;white-space:nowrap}.svc-table a{overflow-wrap:anywhere}.svc-chart{display:flex;gap:8px;align-items:end;overflow:auto;height:160px;padding:8px;background:#f6fafb;border-radius:12px}.svc-chart>div{min-width:32px;flex:1;display:flex;flex-direction:column;justify-content:flex-end;height:100%;text-align:center;font-size:11px}.svc-chart i{display:block;background:#22a392;border-radius:5px 5px 0 0;min-height:3px}.svc-chart small{font-size:10px}.svc-error{padding:12px;background:#fff0ee;color:#963c32;border-radius:10px;overflow-wrap:anywhere}.svc-result{font-size:14px;overflow-wrap:anywhere}.svc-success{padding:12px;background:#e3f5ed;color:#176147;border-radius:10px}.svc-danger{border:1px solid #e4b7b2;background:#fff5f4;color:#9b352c;padding:10px 14px;border-radius:10px}.svc-sync{padding:18px;background:#f2faf7;border-radius:14px;margin:24px 0}.svc-code{display:block;padding:16px;background:#102a43;color:#e2f7f1;direction:ltr;white-space:pre-wrap;overflow-wrap:anywhere;border-radius:12px;font:16px/1.7 monospace;user-select:all}.svc-template{display:grid;gap:8px;margin:12px 0;padding:15px;background:#f2f6f9;border-radius:12px}.svc-template input,.svc-template textarea{width:100%;padding:10px;border:1px solid #c6d7e1;border-radius:8px;font:inherit}.svc-tab[hidden],.svc-chat[hidden],.svc-consent[hidden]{display:none!important}#svc-status{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);max-width:min(90vw,600px);z-index:1100;background:#15334a;color:white;padding:12px 20px;border-radius:12px;box-shadow:var(--svc-shadow)}#svc-status:empty{display:none}.svc-launch{position:fixed;bottom:calc(25px + env(safe-area-inset-bottom));left:20px;z-index:850;display:flex;gap:12px;align-items:center;border:0;border-radius:30px;padding:14px 20px;background:#11877c;color:white;font:bold 15px Arial;box-shadow:0 8px 28px #086b6740;cursor:pointer}.svc-chat{position:fixed;left:20px;bottom:calc(92px + env(safe-area-inset-bottom));width:min(390px,calc(100vw - 32px));height:min(640px,calc(100dvh - 125px));background:white;border:1px solid #cee0e8;border-radius:20px;box-shadow:var(--svc-shadow);z-index:900;overflow:hidden;font:15px/1.6 Arial;color:#15334a;display:flex;flex-direction:column}.svc-chat>header{padding:16px;background:#102a43;color:white;display:flex;align-items:center;justify-content:space-between;gap:10px}.svc-chat>header small{display:block;color:#b5d8df;font-size:12px}.svc-chat>header button{border:0;color:white;background:#ffffff18;font-size:25px;line-height:1;border-radius:8px;width:34px;height:34px}.svc-chat-content{overflow:auto;flex:1;padding:18px;overscroll-behavior:contain}.svc-chat-content>p{font-size:12px;margin-top:0}.svc-chat .svc-form{gap:12px}.svc-chat .button{font-size:14px;min-height:42px}.svc-chat .svc-messages{max-height:260px}.svc-consent{position:fixed;right:18px;bottom:20px;max-width:min(450px,calc(100vw - 36px));background:white;border:1px solid #c8dadf;box-shadow:var(--svc-shadow);padding:18px;border-radius:16px;z-index:840;color:#18374d;font:14px/1.7 Arial}.svc-consent p{margin:0 0 10px}.svc-consent>div{display:flex;gap:12px;flex-wrap:wrap;align-items:center}.svc-consent button{background:#e8f5ef;border:1px solid #b7d8ca;border-radius:9px;padding:8px 13px;color:#126659}.svc-privacy-choice{background:none;border:0;color:#597487;font:12px Arial;display:block;margin:12px auto 100px;text-decoration:underline;cursor:pointer}.svc-guide-tools{padding:24px;border:1px solid #c9e1da;border-radius:16px;background:#f2faf7;margin:28px 0}.svc-guide-tools h2{font-size:22px}.svc-guide-tools input,.svc-guide-tools select{max-width:100%;padding:10px;border:1px solid #bfd1d8;border-radius:8px;font:inherit}.svc-guide-tools form{display:grid;gap:10px;margin:20px 0 0}.svc-guide-tools .svc-feedback{display:flex;gap:10px;flex-wrap:wrap}.svc-honeypot{position:absolute!important;left:-10000px!important;width:1px!important;height:1px!important;overflow:hidden!important}.service-page details{margin:20px 0}.service-page summary{cursor:pointer;font-weight:bold}.svc-bars-label{font-size:13px;color:#526f83}
@media(min-width:1100px){.svc-thread{position:sticky;top:16px}}@media(max-width:800px){.svc-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.svc-inbox{grid-template-columns:1fr}.svc-list{max-height:350px}.svc-top{padding:12px 16px;gap:15px}.svc-nav{padding:8px 12px}.svc-console{padding-top:20px}.svc-card{padding:18px}.svc-intro{align-items:start}.svc-intro>.button{padding:9px 12px;font-size:13px}.svc-filters label{flex:1 1 120px}.svc-filters .button{width:100%}.svc-thread-item{padding:12px}.svc-messages{max-height:400px}.svc-consent{bottom:95px}.svc-chart{height:135px}}@media(max-width:400px){.svc-top{gap:12px}.svc-brand{font-size:17px}.svc-top>a:nth-child(2){font-size:12px}.svc-thread-controls{display:grid;grid-template-columns:1fr 1fr}.svc-thread-controls .button{grid-column:1/-1}.svc-kpis strong{font-size:28px}.svc-chat{left:8px;width:calc(100vw - 16px)}.svc-guide-tools{padding:17px}}@media(prefers-reduced-motion:reduce){.service-page *,.svc-chat *{scroll-behavior:auto!important;animation:none!important}}@media print{.svc-launch,.svc-chat,.svc-consent,.svc-privacy-choice,.svc-nav,.svc-guide-tools,#svc-status{display:none!important}}

/* service02: durable, visible, accessible action feedback. */
.svc-result:not(:empty){display:block;padding:14px 16px;margin:12px 0;border:1px solid #a9d8ce;border-inline-start:4px solid #168c82;background:#edf9f5;color:#163b36;border-radius:12px;font-weight:600;line-height:1.65;overflow-wrap:anywhere;scroll-margin-block:100px}.svc-result[data-state=error]{border-color:#dba59d;background:#fff2ef;color:#762b23}.svc-result[data-state=pending]{background:#f0f5fa;border-color:#acc4db;color:#173d60}[aria-busy=true]{cursor:progress}.svc-actions>.svc-result{flex-basis:100%;min-width:0}.svc-result:empty{display:none}