Your checklist

How to submit a consumer complaint

Check off actions you have completed. Checkmarks are saved on this device in a supported browser.

Your progress0 of 4 Steps

01Keep the evidenceGather relevant receipts or invoices, the contract, advertising, transaction terms, correspondence and screenshots.✓02Contact the business in writingBriefly describe what happened, what was agreed and what you are asking for. Keep a copy and the date of your message.✓03Check whether the authority handles this type of issueRead the types of consumer harm and the guidance on the authority’s website.✓04Submit and follow upComplete the official form, attach supporting documents and keep the submission confirmation. Follow updates through the contact details you provided.✓

Checkmarks reflect only the progress you recorded. They do not confirm that a process with an authority has been completed.