Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Before submitting a complaint, keep evidence and write a factual account. The authority considers complaints within its powers; submitting one does not guarantee a refund or an individual resolution.
Who is this guide for?
People who have encountered overcharging, misleading practices, warranty problems or difficulty cancelling a transaction.
Not every commercial dispute falls within the authority’s remit. Check the complaint types and required documents on the official page.
The checklist
Keep the evidence
Transaction documents and records of contact with the business.
Do not alter documents or send personal information that is unnecessary to explain the matter.
Contact the business in writing
Order or transaction reference, if available.
Contacting the business first is not a condition of every procedure, but can help document attempts to resolve the issue.
Check whether the authority handles this type of issue
Documents listed on the service page.
A dispute requiring individual compensation may need another channel; the authority does not necessarily award compensation.
Submit and follow up
A factual account and supporting evidence.
Do not include sensitive details that are not needed for the complaint.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Reports help us check and update guides.