Digital government services

Recovering government personal-area access

Use the official recovery flow and registered contacts.

3 minutes to read Last checked: 21.10.2026
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Important to know

Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.

Before you start

Do not share codes or create duplicate identities.

Who is this guide for?

People without password or registered-phone access.

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Conditions and exceptions

Official FAQ guidance; live-account screens were not tested and current displayed rules govern.

Step by step

The checklist

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Your progress0 of 5 Steps
01

Start from a known service

Reach authentication from the official service and check address.
What should you prepare?

Service details.

Please note

Avoid recovery links from unknown people.

02

Choose recovery

Use the displayed forgotten-password/recovery option; distinguish lockout and changed contact.
What should you prepare?

Personal identifier.

Please note

Avoid repeated password guesses.

05

Test restored access

Confirm login/contact before removing an old device and keep update proof.
What should you prepare?

Update confirmation.

Please note

Account recovery does not submit a service application.

Official sources

These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.

Frequently asked questions

Should I create a new account without my old phone?

Use the proper recovery/support route; do not create a replacement account without instructions.

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