Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Technical failures and eligibility decisions use different channels.
Who is this guide for?
People blocked from digital services.
Official service pages list technical support; preserve substantive applications/appeals separately.
The checklist
Record the barrier
Limited screenshot.
Do not send full identity/card data in general reports.
Check previous receipt
Receipt.
An error after charging does not prove payment failed.
Contact official support
Fault account.
Technical support does not decide licence eligibility.
Preserve deadlines
Deadline/attempt proof.
Fault reporting is not automatic extension.
Track and complete
Fault reference/reply.
Support success is not submission success.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
Does fault reporting extend the deadline?
Not automatically. Ask the handling body for instructions/alternatives and retain attempt evidence.
Reports help us check and update guides.