Documents and licences

Replacing a lost official document

Report loss and apply through the actual issuer.

3 minutes to read Last checked: 20.10.2026
Start guide ←
i
Important to know

Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.

Before you start

For lost identification also consider misuse risks; online replacement has specified eligibility.

Who is this guide for?

People losing identity cards or other official records.

!
Conditions and exceptions

The detailed example is an identity card in Israel; passports, licences and study certificates have separate services.

Step by step

The checklist

Checklist view →
Your progress0 of 5 Steps
01

Identify document and event

Record document type, loss date and suspected theft and ask the issuer about reporting.
What should you prepare?

Saved document details.

Please note

There is no single replacement service for all documents.

02

Check online replacement

Choose loss/theft in the biometric service and complete eligibility checks; its online card is described as valid for five years.
What should you prepare?

Identification access.

Please note

The page title does not approve every applicant.

Official informationThis link opens an external website↗
03

Check alternative identification

Before office attendance ask what replaces the missing ID; the authority does not accept a driving licence for this office service.
What should you prepare?

Required alternatives.

Please note

Do not assume a photograph alone suffices.

Official informationThis link opens an external website↗
04

Submit and retain proof

Check details, applicable fee and delivery address and retain the reference for tracing or misuse enquiries.
What should you prepare?

Submission receipt.

Please note

Immediate issuance is not guaranteed.

Official sources

These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.

Frequently asked questions

Can I use the old card if found?

Check its status with the authority; after receiving the replacement, follow instructions prohibiting continued use of the old card.

Found inaccurate information or a link that does not work?

Reports help us check and update guides.

Report an error

Accessibility & display

Adjust your display preferences. Keyboard and screen reader access works without enabling these options.

Text size

Preferences are stored only in this browser. You can also use browser zoom.

Accessibility statement and contact