Education and training

Requesting a refund from a study institution

Document the transaction and a clear cancellation notice.

3 minutes to read Last checked: 20.10.2026
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Important to know

Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.

Before you start

Refund rights depend on registration method, service, dates, agreement and applicable law.

Who is this guide for?

People cancelling a course or requesting study-fee repayment.

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Conditions and exceptions

There is no single cancellation rule for every course, academic programme and distance transaction.

Step by step

The checklist

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Your progress0 of 5 Steps
01

Identify transaction and dates

Record registration method/date, course start and payments and distinguish change of mind, non-opening and misrepresentation.
What should you prepare?

Agreement and receipts.

Please note

Do not invent a defect to justify cancellation.

02

Read the relevant terms

Compare the contract with consumer rules applicable to this transaction, distinguishing in-person and distance purchases.
What should you prepare?

Original cancellation terms.

Please note

Institutional policy does not override an applicable legal right.

Official informationThis link opens an external website↗
03

Give clear notice

Identify programme and candidate, explicitly cancel and request receipt confirmation and refund calculation.
What should you prepare?

Notice and delivery proof.

Please note

Asking a question may not cancel enrolment.

04

Check calculation and future charges

Compare cancellation fees, services delivered and deductions and obtain a written explanation.
What should you prepare?

Calculation and receipts.

Please note

Do not stop bank payments without checking contractual liability.

05

Escalate through the relevant route

For suspected consumer-law breaches consider the Consumer Protection Authority; examine a separate civil remedy for money.
What should you prepare?

Correspondence and refusal.

Please note

A regulatory complaint does not guarantee a refund.

Official informationThis link opens an external website↗

Official sources

These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.

Frequently asked questions

Does stopping attendance cancel enrolment?

Not necessarily. Give the required cancellation notice, retain proof and clarify the remaining liability.

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