Family and children

Contacting family social services

Find the local department and prepare an initial enquiry and assessment.

3 minutes to read Last checked: 20.10.2026
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Important to know

Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.

Before you start

Describe your main need to local social services rather than waiting to collect every possible document.

Who is this guide for?

Individuals or families opening an enquiry where they live.

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Conditions and exceptions

The enquiry is free but does not approve benefits, funding or a specific programme. Immediate danger requires an appropriate emergency channel.

Step by step

The checklist

Checklist view →
Your progress0 of 5 Steps
02

Write a short opening account

State main need, household and safe contacts, any existing support and what you want assessed.
What should you prepare?

Suggested need summary.

Please note

Do not upload a whole medical file without a focused request.

04

Prepare for assessment

Ask who handles the case, expected contact and documents for your specific need; prepare questions on services and conditions.
What should you prepare?

Requested records; earlier enquiries.

Please note

Assessment does not promise particular support.

05

Record the decision and next step

Ask what was considered, what is missing and how to proceed or challenge a decision; retain the contact and reference.
What should you prepare?

Reference; caseworker; summary.

Please note

Report deterioration; do not wait through ordinary processing in immediate danger.

Official sources

These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.

Frequently asked questions

Does an absent department in the online form mean no service?

No. Only some participate online; the page also permits manual or direct contact with your local department.

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