Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Ask institution before planned visit; retain Ministry route.
Who is this guide for?
Patients/companions facing barriers.
Ministry route covers infrastructure/environment/service accessibility; no individual queue exemption or compensation ruling.
The checklist
Identify barrier
Service/description.
No full medical file needed.
Ask institution early
Booking/contact.
Do not defer urgent care for a complaint.
Collect focused evidence
Barrier evidence.
Protect others’ privacy.
Use Ministry route
Inquiry/relevant annexes.
Free service, no guaranteed outcome/time.
Follow solution
Reference/reply.
Receipt does not prove barrier removal.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
Does every medical complaint belong in accessibility email?
No. Treatment and coverage complaints require their own routes.
Reports help us check and update guides.