Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Choose the claim and requirement before the file; a readable document sent to the wrong department can still delay processing.
Who is this guide for?
Insured people completing an existing file or document request.
Personal and general upload services have different limits. Required original life certificates for people aged 85 or over are an exception to digital submission.
The checklist
Break down the request
Original request letter.
If both employer certificate and payslip are requested, do not assume one replaces the other.
Prepare complete readable scans
Original scans in supported formats.
Do not compress into illegibility.
Choose claim and category
Insured person and claim details.
Do not select an inaccurate category to enable upload.
Explain and submit
File list; request reference.
Use a dedicated online claim route where required.
Keep proof and track
Confirmation; submitted copies.
Required original life certificates for ages 85+ go by post.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
Should I resend because the request remains visible?
Check receipt and category and enquire first; the visible request alone does not prove the file was lost.
Reports help us check and update guides.