Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Separate what happened from theories about its cause. Administrative complaints do not replace professional safety checks.
Who is this guide for?
Owners reporting possible defects, recalls, safety systems or garage service.
Stop unsafe use and contact the appropriate professional or emergency service where danger exists. Do not wait for a complaint response to assess driving safety.
The checklist
Arrange safety assessment
Vehicle details; event description.
This guide is not mechanical diagnosis or repair instruction.
Organise evidence
Garage records; relevant evidence.
Distinguish observations from information others supplied.
Check division jurisdiction
Issue summary; subject of complaint.
This route does not award monetary compensation.
Submit an identified complaint
Applicant and vehicle details; attachments.
Check exclusions for parallel court or other-authority handling.
Follow up
Reference; responses.
Administrative handling does not certify roadworthiness.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
Can I complain anonymously?
The official route does not accept anonymous complaints; provide the required identity details and relevant evidence.
Reports help us check and update guides.