Health and medical care

Contacting your health fund’s service centre

Choose the right unit and a clear request.

3 minutes to read Last checked: 21.10.2026
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Important to know

Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.

Before you start

Administration, nursing advice and emergencies have different roles.

Who is this guide for?

Members seeking information/direction.

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Conditions and exceptions

Maccabi example *3555; verify other funds’ numbers/hours. General 24/7 availability does not cover every unit.

Step by step

The checklist

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Your progress0 of 5 Steps
03

Prepare relevant details

Identity, date, request/appointment and question; representative/parent authority.
What should you prepare?

Reference/member details.

Please note

No passwords/login codes to unsolicited callers.

04

Ask practical outcome

Next action, handler, missing document and response channel; route clinical matters to clinicians.
What should you prepare?

Supplement list.

Please note

Administrative agent does not diagnose.

05

Record/follow up

Date, reference, instruction and follow-up reminder.
What should you prepare?

Call record.

Please note

Call completion is not funding approval.

Official sources

These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.

Frequently asked questions

Why is the call centre open but my service unavailable?

Units have different hours; check the specific service or suitable digital channel.

Found inaccurate information or a link that does not work?

Reports help us check and update guides.

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