Health and medical care

Finding the right authority for a health service enquiry

Organising information before contacting your health fund or the Ministry of Health, including records and the right official channel.

4 minutes to read Last checked: 20.10.2026
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Important to know

Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.

Before you start

A health service may be the responsibility of your health fund, the Ministry of Health, a hospital or another body. Identify the responsible organisation and check official instructions for your case.

Who is this guide for?

People identifying whom to contact about health services or administrative information.

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Conditions and exceptions

This guide is not a medical diagnosis or treatment recommendation. In a medical emergency, contact the appropriate emergency services immediately.

Step by step

The checklist

Checklist view →
Your progress0 of 4 Steps
01

Identify the type of enquiry

Distinguish a medical question, health fund entitlement query, service complaint, financial authorisation or information request.
What should you prepare?

A short description of the issue and relevant dates.

Please note

Do not post personal medical information or identification details on this website.

02

Contact the service provider first

Check the health fund's or provider's website for the official contact channel and required attachments.
What should you prepare?

Reference number or document from the provider, if available.

Please note

The procedure depends on the service and circumstances.

03

Find the Ministry of Health service if needed

Use the Ministry of Health website to find official information and appropriate contact channels.
What should you prepare?

Documents required by the particular service.

Please note

General guidance does not replace personal medical instructions or the competent authority's decision.

Kol Habriut information and contactThis link opens an external website↗
04

Keep records and follow the response

Keep your reference number and the response. If unresolved, check the official escalation route.
What should you prepare?

Reference numbers and correspondence.

Please note

Do not wait for an online administrative response in an emergency or immediate danger.

Official sources

These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.

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