Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Distinguish non-use by the customer from non-delivery by the trader.
Who is this guide for?
Consumers who paid for missing services.
Remedy depends on contract, service and law; not every delay automatically cancels a transaction.
The checklist
Find the commitment
Terms and invoice.
General promises may not establish a fixed delivery date.
Build a timeline
Event table.
Do not describe partial delivery as nothing.
Request response/remedy
Demand and delivery proof.
Do not rely only on undocumented calls.
Check cancellation rules
Terms and evidence.
Product rules do not cover every service.
Prepare follow-up evidence
Evidence file.
Complaints do not decide contractual disputes or extend deadlines automatically.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
How do I record partial service?
List delivered and missing components with dates and amounts; do not present partial provision as complete non-delivery.
Reports help us check and update guides.