Consumer issues and complaints
Tracking a consumer enquiry
Check receipt and outcome with the actual recipient.
Category
Consumer issues and complaints
Dealing with charges, poor service, cancellations and consumer complaints.
Guides in this category
Choose a guide that fits your situation. Check conditions and sources before taking a binding action.
Consumer issues and complaints
Checking online-purchase conditions
Verify seller, full price and supply terms before payment.
Consumer issues and complaints
Requesting an invoice and receipt
Choose documentation matching the transaction and payment.
Consumer issues and complaints
Cancelling a renewing subscription
Give documented notice and verify the final charge date.
Consumer issues and complaints
Requesting consumer mediation
Check a voluntary route and prepare a solution proposal.
Consumer issues and complaints
Complaining about a communications provider
Use subscription, bills and prior provider correspondence.
Consumer issues and complaints
Reporting suspected consumer fraud
Preserve evidence and choose the proper reporting body.
Consumer issues and complaints
Handling an unauthorised transaction
Separate payment misuse from a disputed agreed purchase.
Consumer issues and complaints
Organising evidence before contacting an authority
Link the trader, transaction and alleged breach.
Consumer issues and complaints
Following up a product not delivered
Refer to the agreed delivery date and requested remedy.
Consumer issues and complaints
Checking a product warranty
Separate legal warranty, commercial cover and paid extensions.
Consumer issues and complaints
Requesting transaction cancellation
Check the transaction and send a documented notice.
Consumer issues and complaints
Requesting a refund for a distance purchase
Check cancellation ground, notice and return conditions.
Consumer issues and complaints
Reporting misleading advertising
Preserve the promise and discrepancy before the advert changes.
Consumer issues and complaints
Complaining to the Consumer Protection Authority
Submit transaction facts and relevant evidence.
Consumer issues and complaints
Handling an unapproved recurring charge
Identify its source and use the appropriate authorisation route.
Consumer issues and complaints
Recording a service that was not provided
Establish promise, timing and actual shortfall.
Consumer issues and complaints
Contacting a seller about a defective product
Document the defect and request an appropriate remedy.
Consumer issues and complaints
Checking small-claim suitability
Review the official procedure before filing.
Consumer issues and complaints
Preparing documents for a small claim
Build a clear evidence file under current court requirements.
Consumer issues and complaints
How to submit a consumer complaint
A guide to documenting a problem with a business and contacting the Consumer Protection and Fair Trade Authority.