Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Chronology and evidence per claim matter more than image quantity; keep originals and a submission copy.
Who is this guide for?
Consumers preparing official complaints.
The example is Consumer Authority reporting; legal proceedings may require another format.
The checklist
Identify parties
Invoice/business details.
Do not guess identifiers.
Build the timeline
Event list.
Unknown is better than invented detail.
Prepare readable evidence
Original files.
Do not crop misleadingly.
Separate ground/remedy
Explanation/amount.
The authority does not guarantee recovery in every complaint.
Submit and retain
Submission file.
Limit unnecessary third-party information.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
Should I send every photograph?
Send relevant organised evidence, keep originals and briefly explain what each file proves.
Reports help us check and update guides.