Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Distinguish never dispatched, lost in transit and disputed delivery.
Who is this guide for?
Buyers whose delivery deadline passed.
Rights depend on purchase method and ground; not every delay has an identical refund rule.
The checklist
Find the promise
Order confirmation.
Estimated and binding delivery dates may differ.
Check tracking/delivery
Tracking and correspondence.
Do not confirm receipt that did not occur.
Demand a written solution
Demand.
Contacting the carrier may not notify cancellation to the seller.
Check cancellation ground
Agreement/evidence.
Do not accept automatic deductions without checking grounds.
Prepare escalation
Evidence and calculation.
Enforcement complaints are not refund judgments.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
What if tracking says delivered but I received nothing?
Request delivery proof, address/date and document the discrepancy with seller and carrier.
Reports help us check and update guides.