Consumer issues and complaints

Requesting consumer mediation

Check a voluntary route and prepare a solution proposal.

3 minutes to read Last checked: 20.10.2026
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Important to know

Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.

Before you start

Mediation seeks agreement rather than deciding guilt or liability.

Who is this guide for?

Parties seeking resolution without a judgment.

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Conditions and exceptions

Tel Aviv's example includes court-referred small claims; not every transaction qualifies for municipal mediation.

Step by step

The checklist

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Your progress0 of 5 Steps
01

Define dispute/remedy

List price, provision and desired outcome and feasible solutions.
What should you prepare?

Agreement/timeline.

Please note

Mediation is not an investigation.

03

Check party consent

Ask about participation, cost, confidentiality and ending and ensure business representatives may agree.
What should you prepare?

Invitation/consent.

Please note

A mediator does not decide for the parties.

04

Prepare a focused meeting file

Bring short evidence and proposed amount/action/date and distinguish agreed/disputed facts.
What should you prepare?

Focused evidence.

Please note

Do not share irrelevant sensitive records.

05

Document outcome and court dates

Read agreement/implementation before signing and check court notification in an existing case.
What should you prepare?

Agreement/closure.

Please note

Mediation requests do not automatically postpone hearings.

Official informationThis link opens an external website↗

Official sources

These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.

Frequently asked questions

Does mediation cancel an existing hearing?

Not automatically. Follow court orders and request the appropriate change if needed.

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