Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Phone/internet transactions do not all produce the same refund.
Who is this guide for?
Consumers purchasing remotely from a trader.
Foreign sites, custom products and services already started may have different rules.
The checklist
Identify transaction/dates
Order and delivery proof.
Purchase date alone may not decide timing.
Check rights/exceptions
Terms and relevant status.
Special extensions do not apply to every buyer.
Send documented cancellation
Notice and receipt.
Not collecting delivery may not be cancellation notice.
Arrange return/calculation
Return receipt.
Regret rules differ from defects/non-delivery.
Verify credit and escalate
Credit and reply.
Stopping payment authorisation does not necessarily cancel the deal.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
Does every distance cancellation carry a fee?
Not necessarily. Defect, non-conformity and non-delivery differ from change of mind.
Reports help us check and update guides.