Consumer issues and complaints

Requesting an invoice and receipt

Choose documentation matching the transaction and payment.

3 minutes to read Last checked: 20.10.2026
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Important to know

Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.

Before you start

Invoice, receipt and card confirmation differ; an exempt dealer cannot issue a VAT tax invoice.

Who is this guide for?

Customers needing purchase evidence.

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Conditions and exceptions

Document type depends on business status/action; the recipient business's tax treatment needs separate assessment.

Step by step

The checklist

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Your progress0 of 5 Steps
01

Identify purchase/payment

Record date, service, amount and payer, separating transaction description from received funds.
What should you prepare?

Transaction/payment evidence.

Please note

Bank confirmation is not the business's receipt.

03

Request appropriate document

Provide necessary customer/transaction details and ask whether transaction invoice, tax invoice or receipt is issued.
What should you prepare?

Necessary customer details.

Please note

Do not request false dates or amounts.

Official informationThis link opens an external website↗
04

Inspect and obtain copies

Check issuer, number, date, description and total; ask issuer for a missing copy.
What should you prepare?

Issued document.

Please note

Editing a PDF is not official correction.

05

Query refusal

Keep request/reply and ask professional clarification for tax purposes or authority complaint for suspected consumer issues.
What should you prepare?

Correspondence.

Please note

A complaint does not establish deductibility/refund entitlement.

Official informationThis link opens an external website↗

Official sources

These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.

Frequently asked questions

Must an exempt dealer issue a VAT tax invoice?

It cannot issue that invoice; ask for appropriate evidence such as a receipt according to status and payment.

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