Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Usage, leaks, estimated readings and measurement differences can raise bills; an increase does not automatically qualify for a refund.
Who is this guide for?
Water customers; the example is Mei Avivim in Tel Aviv–Yafo.
A billing enquiry and leak allowance are separate requests. Elsewhere check your local provider's procedures.
The checklist
Match bill and meter
Two bills; meter photo.
Do not disconnect or alter the meter.
Separate consumption types
Bill breakdown; changes.
A high bill does not prove a faulty meter.
Investigate a possible leak
Check record; repair receipt if relevant.
Do not delay damage prevention; this is not plumbing repair instruction.
Request written review
Request; bill; photos.
Do not independently stop all payment.
Check relief or escalation
Provider response; repair evidence.
Cancellation of all additional charges is not promised.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
Does repair automatically refund the bill?
No. Apply under the relevant leak rules with repair and period evidence; relief may not cancel the entire bill.
Reports help us check and update guides.