Bills and payments
Checking a municipal-tax debt
Reconcile the property account and period rather than just the latest notice.
Category
Bills and payments
Guides to understanding bills, finding the responsible organisation and querying charges.
Guides in this category
Choose a guide that fits your situation. Check conditions and sources before taking a binding action.
Bills and payments
Querying an unusually high water bill
Check the meter, private/shared consumption and provider enquiry route.
Bills and payments
Investigating an unfamiliar government charge
Verify a demand without paying through an unidentified link or ignoring a real debt.
Bills and payments
Checking charges in an official personal account
Identify the body responsible for each fee, fine or debt.
Bills and payments
Verifying bank details before a public payment
Check the service, recipient and reporting requirements independently.
Bills and payments
Finding proof of a fee payment
Trace payment by service, payer, date and amount without paying again.
Bills and payments
Enquiring about a debt in collection
Separate the original liability from payment arrangements.
Bills and payments
Requesting a no-debt certificate
Match the certificate to the recipient, property and purpose.
Bills and payments
Requesting a duplicate-payment refund
Prove two completed transactions and choose the recipient's refund route.
Bills and payments
Requesting instalments for a municipal debt
Prepare an affordable proposal and obtain written settlement conditions.
Bills and payments
Investigating an unfamiliar electricity bill
Identify supplier, property and period before repeating payment.
Bills and payments
Checking whether a payment was allocated
Trace a bank transfer through the receiving authority.
Bills and payments
Requesting a fee exemption or reduction
Check the specific fee and any applicable exemption ground.
Bills and payments
Challenging a municipal-tax assessment
Distinguish a formal objection from discount and payment enquiries.
Bills and payments
Obtaining a receipt from a public authority
Request proof or a copy from the actual payment recipient.
Bills and payments
Organising payment dates privately
Keep a useful tracker with minimal personal information.
Bills and payments
Paying a fee through an official service
Check service, amount, allocation and confirmation.
Bills and payments
Responding to a website impersonating an authority
Pause, verify independently and act on any exposed information.
Bills and payments
Contacting an authority about a fine or fee
Choose payment, technical correction or a challenge to liability.
Bills and payments
Correcting payer details
Distinguish identity errors, payment methods and property-holder changes.