Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Compare bill, meter information and earlier payments without inspecting electrical equipment yourself.
Who is this guide for?
Customers unable to identify a charge or suspecting an error.
Private suppliers have their own channels. The linked IEC report describes its 2024 complaints activity, not current tariffs or processing guarantees.
The checklist
Identify supplier and contract
Earlier bill; supply agreement.
A message logo does not prove its sender.
Read the breakdown
Full bill; receipts.
Do not open electrical cabinets or touch connections to obtain readings.
Contact your supplier officially
Contract number; bill; payment proof.
For a private supplier start with its own service.
Keep the requested outcome
Enquiry; response.
Do not assume review postpones payment or disconnection.
Escalate where needed
Correspondence; bills.
Billing review is not electrical safety inspection or repair.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
Must every electricity bill go to IEC?
No. Identify the issuing supplier and its role; a private supplier may handle the bill even where IEC manages infrastructure.
Reports help us check and update guides.