Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Two bank notifications may not mean two final charges; verify completion and allocation before claiming.
Who is this guide for?
People who paid an authority or service twice.
The central route covers credit-card payments through Government Payments; municipal tax, transfers and other services may differ.
The checklist
Verify both transactions
Two references; limited bank evidence.
Disclose any earlier cancellation.
Choose the refund route
Service; payment method.
The central form does not cover every payment.
Explain with evidence
Letter; two receipts; route annexes.
Do not send bank data to an unverified refund message.
Keep tracking information
Submission confirmation; reference.
Receipt is not refund approval.
Check refund and account
Refund confirmation; updated balance.
Assessment and set-off rules depend on the route.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
Should I cancel at the bank while requesting a refund?
Clarify transaction status first and report every cancellation or credit to avoid double refunds or an unpaid balance.
Reports help us check and update guides.