Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Stopping payments and cancelling the contract differ; contact bank/card issuer promptly for suspected fraud.
Who is this guide for?
Customers finding unfamiliar recurring charges.
Bank of Israel/consumer guidance does not guarantee reversal without checking facts and deadlines.
The checklist
Identify charge/agreement
Statement and terms.
Billing and brand names may differ; do not send full card details.
Notify payment provider
Limited transaction details.
Do not wait for a public complaint before protective action.
Address the contract too
Request and reply.
Stopping payment may not erase contractual liability.
Follow banking complaint order
Complaint and response.
Bank of Israel does not cancel the merchant's subscription for you.
Check reversal and cessation
Transactions and confirmations.
Stopping charges may leave disputed contractual debt.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
Does stopping payment cancel the subscription?
Not necessarily. Address the agreement with the trader and earlier charges separately.
Reports help us check and update guides.