Consumer issues and complaints

Cancelling a renewing subscription

Give documented notice and verify the final charge date.

3 minutes to read Last checked: 20.10.2026
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Important to know

Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.

Before you start

Ongoing, fixed-term and other commitments differ; deleting an app does not notify cancellation.

Who is this guide for?

Subscribers wishing to stop renewal.

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Conditions and exceptions

Service type and law determine terms; no single cancellation fee/date covers all subscriptions.

Step by step

The checklist

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Your progress0 of 5 Steps
01

Find agreement/charges

Check joining date, term, price, renewal and cancellation; distinguish non-renewal from midterm cancellation.
What should you prepare?

Agreement and statement.

Please note

A trial may become a paid subscription under disclosed terms.

03

Send cancellation

Identify subscription/holder/date and explicitly request service ending or non-renewal with confirmation.
What should you prepare?

Notice and delivery.

Please note

Stopping use is not notifying the trader.

04

Settle equipment/final account

Check returns, balance/deductions and obtain calculations and handover evidence.
What should you prepare?

Equipment/return evidence.

Please note

Do not return equipment without receipt.

Official sources

These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.

Frequently asked questions

Is deleting the app sufficient?

No. Give valid notice and verify confirmation and the charge-ending date.

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