Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Identify product, period and service provider and document every handover.
Who is this guide for?
Customers checking faults or extended cover.
Official rules apply to specified product categories, not one condition for every purchase.
The checklist
Identify product/provider
Invoice and certificate.
An advertising card is not complete terms.
Read coverage/period
Warranty terms.
Not every use-related damage is covered.
Match the product category
Product details.
Do not assume one warranty period for all products.
Record service/repair
Service receipt/report.
Unrecorded handover complicates proof.
Query refusal
Reason and correspondence.
Complaint does not guarantee immediate repair/refund.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
Is extended cover the same as statutory warranty?
Not necessarily. Check added benefits, provider, exclusions and cost alongside existing legal duties.
Reports help us check and update guides.