Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Repair, replacement and cancellation are not always freely interchangeable choices.
Who is this guide for?
Consumers discovering faults.
Consumer-guide warranty rules concern specified products; do not apply every rule to all goods/use damage.
The checklist
Record the fault safely
Photo, model and invoice.
Do not dismantle to prove the fault.
Check warranty/provider
Warranty certificate.
Paid commercial extensions differ from legal duties.
Send a factual demand
Notice and evidence.
Do not concede user damage without assessment.
Document service handover
Service receipt/report.
Do not hand over without proof.
Follow up persistent fault/refusal
Service history.
Regulatory complaints do not guarantee repayment.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
Does every defect require an immediate refund?
Not necessarily. Product, warranty, legal ground and circumstances affect the remedy.
Reports help us check and update guides.