Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Compare the full advertisement, conditions and actual facts; disappointment alone does not identify misleading information.
Who is this guide for?
Consumers finding inconsistent representations.
The authority assesses matters within jurisdiction; this guide does not establish a breach or compensation.
The checklist
Preserve context
Advertisement and URL.
Cropping may hide essential conditions.
Describe factual discrepancy
Promise comparison.
Do not allege fraudulent intent without basis.
Ask the trader
Receipt and correspondence.
If no purchase occurred, say so clearly.
Report to the authority
Form and annexes.
Other regulators handle matters outside its remit.
Consider personal remedies
Loss calculation.
Enforcement complaint is not a compensation judgment.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
Can I report without purchasing?
State precisely that no purchase occurred and identify the suspected advert; do not invent a transaction or loss.
Reports help us check and update guides.