Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Identify billing, switching, disconnection or fault and explain what remains unresolved.
Who is this guide for?
Phone/internet/communications customers.
The ministry form covers its jurisdiction, not immediate repair or compensation claims.
The checklist
Identify service/provider
Agreement/bills.
Device seller may differ from service provider.
Contact the company first
Correspondence.
Do not wait for regulator response in urgent circumstances.
Complete the ministry form
Records/authority.
Do not submit another subscriber's information without authority.
Check consent/receipt
Confirmation email.
Filling fields alone does not submit.
Track actual resolution
Response/current bill.
Review does not guarantee compensation.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
No confirmation email: was my complaint received?
The form says without confirmation it was not submitted. Check blocked/spam messages and technical issues before repeating.
Reports help us check and update guides.