Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
There is no identical cancellation right for every purchase; check method, dates and exceptions.
Who is this guide for?
Consumers seeking cancellation.
Change of mind, defects and non-delivery differ; rights depend on transaction and law.
The checklist
Classify purchase and reason
Invoice and order.
Transaction type affects rights/exceptions.
Check rule and exception
Transaction conditions.
A general period does not cover every purchase.
Give clear notice
Notice and receipt.
Deleting an app or non-use may not cancel.
Arrange return/refund
Condition/shipping evidence.
Check grounds before accepting cancellation fees.
Handle refusal
Correspondence and amount.
A complaint is not a repayment judgment.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
Can every transaction be cancelled within fourteen days?
No. Transaction type, timing, exceptions and reason affect the right; check the appropriate rules.
Reports help us check and update guides.