Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
The authority enforces consumer law; an individual refund claim may need a separate route.
Who is this guide for?
Consumers reporting possible breaches.
Misleading practices, charges, warranties and cancellation are covered subjects; banking/insurance may have other regulators.
The checklist
Check issue/jurisdiction
Transaction description.
Bank complaints may belong elsewhere.
Identify seller/transaction
Invoice/order.
A brand name alone may be insufficient.
Build an evidence chain
Files and explanation.
Do not crop evidence out of context.
Submit and retain receipt
Form and receipt.
Do not invent unavailable documents.
Separate personal remedies
Response and calculation.
Enforcement reporting does not guarantee reimbursement.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
Will the authority return my money?
This is not guaranteed. It investigates enforcement matters; individual relief may require a seller demand or separate proceeding.
Reports help us check and update guides.