Tachles Israel is an independent information service, not a government authority. Check binding conditions, eligibility and deadlines with the official source.
Before you start
Act promptly with the payment provider and check the trader agreement separately.
Who is this guide for?
People finding purchases they did not authorise.
Payment provider, consumer authority and police routes depend on circumstances; refunds are not guaranteed.
The checklist
Isolate the charge
Statement.
An unfamiliar name does not establish who acted; avoid public card details.
Notify payment provider
Transaction details.
Do not wait for the merchant if further misuse is feared.
Record the trader's position
Correspondence.
Payment blocking does not necessarily cancel a contract.
Report suspected crime
Incident evidence.
Reporting does not guarantee repayment.
Track and escalate
Reference and response.
Preserve payment-specific deadlines.
Official sources
These links let you check with the responsible authority. The website's verification date does not guarantee that every detail has remained up to date since then.
Frequently asked questions
Does bank reversal cancel the transaction too?
Not necessarily. Assess payment authorisation and contractual liability separately without acknowledging an unauthorised debt.
Reports help us check and update guides.